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Latest news

Rent arrears

Published: Wednesday 20 October 2021

Outstanding rent arrears from current or previous addresses may prevent an offer of housing being made through HomeChoice.

All applicants registered with HomeChoice must ensure they have a regular repayment plan in place for any rent arrears. The arrears should be cleared to ensure future offers of housing can be made.

For debt and money advice please contact your local Citizen’s Advice service.

Tenancy Strategy Consultation

Published: Friday 10 September 2021

Consultation on our Draft Tenancy Strategy and Affordability Statement will end on 14 September 2021 – have your say.

We would like to hear your views about the new draft Strategy which sets out the council’s expectations of registered providers of housing who own, let and manage social housing in the district in regard to the type and length of tenancies they offer, affordability of housing, mobility within social housing, and disposals of social housing stock.

The draft strategy, consultation document and the link to take part in our online survey can be found here:

Uploading supporting documents

Published: Tuesday 17 August 2021

Please note that identification must be uploaded in order to submit a new application.

All other supporting documents such as proof of address and proof of income must also be uploaded to your online application. Applications will be suspended until all required information is provided and closed if the required supporting documents are not uploaded to your application within 28 days.

Please read our application checklist on the documents tab to ensure you have uploaded all the documents needed for us to assess your application.

HomeChoice website update

Published: Thursday 1 July 2021

During the week commencing Monday 19th July, our HomeChoice website will be updated. As part of the updates the ‘My Messages’ function will no longer be available.

If you need to contact the Housing Allocations Team you will need to email  or call 01295 227004. Please review our FAQ section before emailing or calling with a query. You can continue to upload supporting documents and information directly to your HomeChoice account as normal under the My Account section where they will be reviewed by the team.

Delays for new HomeChoice applications

Published: Thursday 20 May 2021

New applications cannot be activated until all required documents have been submitted and any further checks that are needed have been made. In order to help avoid delays in your application being assessed, please ensure you upload a signed declaration form (found under the Documents tab) to your account. We need this form in order to make further enquiries and checks including tenancy referencing. These checks can take a number of weeks to make, so please upload the declaration form and all other documents required as soon as possible to avoid delays.


A checklist of the documents you will need to submit can be found under the Documents tab.